Delivery, Returns & Exchanges

Delivery & Shipping:

  • Free Delivery on all orders over £60 - sent with Royal Mail Tracked 24 Hour
  • Royal Mail Tracked 24 Hour - £4.25
  • Royal Mail Tracked 48 Hour - £3.45
  • Royal Mail Special Delivery; Guaranteed by 1pm - £12.75 (order before 5pm for next day shipping) 
  • DPD: 1-2 Working Days - £8
  • DPD Collect: 1-2 working days. Collect your parcel from your local DPD shop - £5

Note: Some large Items are subject to extra shipping fees. 

We aim to ship parcels within 48 hours of an order being placed. If possible we ship the next working day.

 

Please note: We can not guarantee that your items will arrive in 48 or 24 hours. Once your parcel has left us we have no control over the speed in which Royal Mail delivers your parcel. We offer these postal services as they offer appropriate insurance and tracking for your orders.   We can not offer compensation if Royal Mail does not deliver within the 24/48 hour time window. 

     

    Returns

    We are sure you will love the items in your order, however, if you are not happy with your purchase we will process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below:

    To request a refund or exchange please email tenchateas@gmail.com with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.

    We will cover the cost of returns if the items have been received damaged, faulty, or if there has been a shipping error. In all other cases, you are responsible for the cost of sending the item back to us. 

    We need the items to be shipped back to us before we can process any refunds or exchanges. 

    Please note that items must be unused and returned in the original, undamaged packaging.

    Sealed products which have been opened or any made to order/personalised products cannot be refunded unless faulty.

    Once a refund has been approved, you will receive the balance within 7 days of us receiving the returned item. For an exchange, you will receive the item in the normal delivery time.